eBLVD Support Center and HelpDesk 7.5
|
eBLVD Support Center and HelpDesk screenshot  |
eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVD offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations. As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition, eBLVD is a flexible, scalable solution that can grow and change to meet your organization's evolving needs. On-going product updates are provided at no extra charge, and eBLVD does all of the IT work of maintaining the service for you. Plus, you get the advantage of an experienced team providing world-class system reliability, product feature updates, and airtight security, with 100 percent end-to-end SSL encryption. All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs, server maintenance, IT staff or any other "extra" fees. And you get 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Care department. How it works: When your customer needs help, they call in or click on your customizable help link to download a small, self-installing applet. The assigned support agent is notified online, and/or via email or SMS, and they can instantly view the customer's desktop, collect diagnostics, and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer, remote sound, remote diagnostics, session recording, and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved, the applet is un-installed and the agent is ready for the next ticket. It really couldn't be any easier!
Program Details
| Released: | 2011-12-13 |
| More: | All programs by this author |
| Downloads: | 380 |
| License Type: | Shareware |
| Platform: | WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinServer,Win98 |
| Homepage: | http://www.eBLVD.com/scoverview.aspx |
| Price: | $59.00 US |
Related Listings
|
Ticker Tape Enables Help Desks to quickly 'broadcast' status messages to multiple users |
|
Macro Mania Create time-saving macros to automate your computer chores -- fast and easy! |
|
Helpdesk Elite Manage and support your computer department needs. MS Access based Helpdesk |
|
CommitCRM CommitCRM: CRM, Service and Billing for IT Pros and Computer Services Businesses |
|
Advanced Windows Unattended Installer Windows Unattended Software Installation! |
|
Help Desk for IIS Web-based help desk software solution for delivering customer support. |
|
sitehelpdesk Suitable for any Internal services, IT service Management or Customer support |
|
HelpDesk OSP, for Outlook and SharePoint Issue tracking and user support with Outlook and SharePoint |
|
Web Help Desk Affordable, web-based helpdesk software for ticketing & asset management. |
|
ManageEngine ServiceDesk Plus Complete Help Desk and Asset Mgmt software with integrated Project mgmt. ITIL re |
|
Techinline Remote Desktop The easiest remote desktop access application on the market |
|
Textmodules for Software Support Answer your support e-mails faster with these canned texts for Outlook. |
|
|
Almeza MultiSet Enterprise Create a bootable disk for unattended installation of Windows and software |
|
eBLVD Support Center and HelpDesk Easy, fast, secure cloud-based remote helpdesk - resolve technical issues online |
|
Mirstaller Mirstaller - unattended installation of the best and popular application |