Web Help Desk 12.0
|
Web Help Desk screenshot  |
Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable. SolarWinds Web Help Desk improves ticket resolution by: Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call. Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck. Includes easily-customizable and dynamic ticket forms with unlimited custom fields Dynamically routes and assigns help desk tickets to a specific technician or group of technicians Automatically converts service request emails into a trouble tickets, including file attachments SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits. Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment Calculates warranty and lease end dates based on purchase order information Tracks by asset type, status, location, manufacturer and model Enables you to manage who uses what by associating an end user with a specific asset or group of assets
Program Details
| Released: | 2013-05-21 |
| More: | All programs by this author |
| Downloads: | 314 |
| License Type: | Freeware |
| Platform: | WinXP,WinVista x64,Win7 x32,Win7 x64,Windows2003,WinServer,Windows Vista Ultimate,Windows Vista Ultimate x64,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Bus |
| Homepage: | http://www.webhelpdesk.com/ |
| Price: | Freeware |
Related Listings
|
Server Maintenance Portal Collect hardware and software assets across the network. |
|
|
ITPro ToolKit Manage Active Directory users and computers. |
|
|
Android Support Live Chat Bring power of communication in your pocket with Android live chat tool |
|
Alchemy Network Inventory Alchemy Network Inventory offers a report of what is running on your network. |
|
sitehelpdesk Suitable for any Internal services, IT service Management or Customer support |
|
ViewletCam Record your screen and create Flash movies. Ideally converts PowerPoint |
|
|
LiveHelpNow Customer Service Software by LiveHelpNow, chat, ticket, email, knowledge base |
|
ViewletBuilder 6 Enterprise (Win/Mac) Easily build Flash Tutorials with no knowledge of Flash and it is FREE to start |
|
Web Help Desk Affordable, web-based helpdesk software for ticketing & asset management. |
|
ManageEngine ServiceDesk Plus Complete Help Desk and Asset Mgmt software with integrated Project mgmt. ITIL re |
|
DEKSI Network Inventory Provides a complete software and hardware inventory of all your computers. |
|
|
Spiceworks Free IT Management Software Free network inventory tools, TFTP, SNMP, monitoring, RFQ, & help desk solution |
|
SkyFex Remote Desktop SkyFex - free web based remote desktop service. Works through proxies and NAT. |
|
|
Omnistar Help Desk Software Solution Omnistar Help Desk Software is a customer support software solution. |
|
IT Asset Management Solutions A real time IT Asset Management Solutions for software inventory tracking |